FAQ/Password Reset NVR DMSS

Reset Dahua Device Password Using DMSS

Description

These instructions will show how to reset the password of a Dahua device using the mobile app DMSS

PLEASE NOTE: An email address must have been entered during Device Initialization for the Password Reset option for this to work
PLEASE NOTE: If you receive an error message like this:

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You will not be able to reset the device using this method.

Please try alternate password reset options: How To Reset the password for a Dahua device

Video Instructions

Prerequisites

  • Dahua device, connected to network
  • DMSS

Step by Step Instructions

QR Code

1. Locate the QR Code reset for the device.

This can be found at both the local interface of a NVR/XVR, or the web interface for NVR/XVR/IP camera:

SystemUI: - At Live View, right click to access the Log In prompt

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- Click Forgot Pattern (if enabled) > Forgot Password option

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WebUI: - Type IP address of device into browser - at Login prompt click - Forgot password

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2. Click OK to the prompt

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3. The QR Code will be displayed on screen

The email address on file will be partially shown

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The next step will involve scanning the QR code using the DMSS Mobile App

DMSS

1. Launch the DMSS App

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Select Me

2. Select Tool Manager

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3. Select Password Resetting

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4. Scan the QR code found in the previous step using the mobile phone

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5. A confirmation will display a successful reset.

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The email address on file will receive an email shortly containing a security code

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Enter this code at the Forgot Password interface

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Click Next

The device will prompt you to enter a new password

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You can log in using the new password

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