Thermal/Firmware Update/TPC BF5421 T

TPC-BF5421 Firmware Update Instructions

Description

This guide will show to how to update the firmware for a TPC-BF5421

This camera will require installing 2 different firmware files, one for the System and one for the Core

The System firmware should be installed first then the Core firmware

To determine what firmware to use, locate the P/N on the box of the unit and compare to the charts

Prerequisites

• TPC-BF5421-TB/TD
• ConfigTool
• Firmware Files downloaded:

To determine what firmware to use on Model:DH-TPC-BF5421-T, locate the P/N on the box of the unit and compare to the chart below

Camera Model	System Firmware	Core Firmware
DH-TPC-BF3221-T	Build Date: 09-03-2021	Build Date: 04-24-2020
DH-TPC-BF5421-T	For P/N : 1.0.01.34.11801 and 1.0.01.34.11823
	Set 1 - D Build Date: 06-30-2021	Set 1 - D Build Date: 07-03-2020
	For P/N : 1.0.01.34.11756 and 1.0.01.34.11758
	Set 2 - B Build Date: 09-03-2021	Set 2 - B Build Date: 04-24-2020

Step by Step Instructions

1. Enter the IP of the device into a browser (default 192.168.1.108)

At the Web Login

Enter the Username and Password

Click Login

2. Select Information > Version

3. Confirm the current System Version and ThermalCamera Version

4. Open ConfigTool

Click Search Setting

Enter the Password for the camera

Click OK

5. Select the Firmware Upgrade menu

6. Check the box to select the device

7. Click Browse

8. Navigate to the firmware file (System) and click Open

9. Click Upgrade

10. The update will begin to process

11. A green check mark will confirm a successful upgrade

If you receive an Upgrade Failed error, please review the note at the bottom of this page

The camera will reboot

12. Click Search Setting to attempt to discover the camera after it boots up

13. When the device is discovered, select the Firmware Upgrade menu

14. Check the box to select the device

15. Click Browse

16. Navigate to the firmware file (Core) and click Open

17. Click Upgrade

18. The update will begin to process

19. A green check mark will confirm a successful upgrade

20 Log into the camera to confirm the System Version and ThermalCamera Version were updated

21. Factory default the camera by going to System > Default

Then click Factory Default

The camera will reboot and return to Factory default settings and is ready for setup

Upgrade Failed

If you attempt to upgrade the firmware of the camera and receive the following error:

Please download the alternate set of Firmware files listed at the top of this page and attempt the upgrade again