Difference between revisions of "Frequently Asked Questions"
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|No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS. | |No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS. | ||
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| − | !rowspan=" | + | !rowspan="1"|Forgot local menu operation password or network password |
|- | |- | ||
|Please contact your local service engineer or our sales person for help. We can guide you to solve this problem. | |Please contact your local service engineer or our sales person for help. We can guide you to solve this problem. | ||
Revision as of 17:10, 5 May 2017
Frequently Asked Questions
NVR
| NVR FAQ | |||||||
|---|---|---|---|---|---|---|---|
| Problem | Solution | ||||||
| NVR will not boot. | Input power is not correct. | ||||||
| Power connection is not correct. | |||||||
| Power switch button is damaged. | |||||||
| Program upgrade is wrong. | |||||||
| HDD malfunction or something wrong with HDD ribbon. | |||||||
| Seagate DB35.1, DB35.2，SV35 or Maxtor 17-g has compatibility problem. Please upgrade to the latest version to solve this problem. | |||||||
| Front panel error. | |||||||
| Main board is damaged. | |||||||
| NVR often automatically shuts down or stops running. | Input voltage is not stable or it is too low. | ||||||
| HDD malfunction or something wrong wit the ribbon. | |||||||
| Button power is not enough. | |||||||
| Front video signal is not stable. | |||||||
| Working environment is too harsh, too much dust. | |||||||
| Hardware malfunction. | |||||||
| System is unable to detect hard drive. | HDD is broken. | ||||||
| HDD ribbon is damaged. | |||||||
| HDD cable connection is loose. | |||||||
| Main board SATA port is broken. | |||||||
| Video loss from 1, multiple, or all channels. | |||||||
| Program is not compatible. Please upgrade to the latest version. | |||||||
| Brightness is 0. Please restore factory default setup. | |||||||
| Check your screen saver. | |||||||
| NVR hardware malfunctions. | |||||||
| I can not search local records. | |||||||
| HDD ribbon is damaged. | |||||||
| HDD is broken. | |||||||
| Upgraded program is not compatible. | |||||||
| The recorded file has been overwritten. | |||||||
| Record function has been disabled | |||||||
| Video is distorted when searching local records. | |||||||
| Video quality setup is too low. | |||||||
| Program read error, bit data is too small. There is mosaic in the full screen. Please restart the NVR to solve this problem. | |||||||
| HDD data ribbon error. | |||||||
| HDD malfunction. | |||||||
| NVR hardware malfunctions. | |||||||
| Time display is not correct. | |||||||
| Setup is not correct | |||||||
| Battery contact is not correct or voltage is too low. | |||||||
| Crystal is broken. | |||||||
| NVR can not control PTZ | |||||||
| Front panel PTZ error | |||||||
| PTZ decoder setup, connection or installation is not correct. | |||||||
| Cable connection is not correct. | |||||||
| PTZ setup is not correct. | |||||||
| PTZ decoder and NVR protocol is not compatible. | |||||||
| PTZ decoder and NVR address is not compatible. | |||||||
| When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable. | |||||||
| The distance is too far. | |||||||
| Unable to login to WebGUI | |||||||
| For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control. | |||||||
| ActiveX control has been disabled. | |||||||
| No dx8.1 or higher. Please upgrade display card driver. | |||||||
| Network connection error. | |||||||
| Network setup error. | |||||||
| Password or user name is invalid. | |||||||
| Client-end is not compatible with NVR program. | |||||||
| There is only mosaic no video when preview or playback video file remotely. | |||||||
| Network fluency is not good. | |||||||
| Client-end resources are limit. | |||||||
| Current user has no right to monitor. | |||||||
| Network connection is not stable. | |||||||
| IP address conflict. | |||||||
| MAC address conflict. | |||||||
| PC or device network card is not good. | |||||||
| Keyboard can not control NVR. | |||||||
| NVR serial port setup is not correct | |||||||
| Address is not correct | |||||||
| When there are several switchers, power supply is not enough. | |||||||
| Transmission distance is too far. | |||||||
| Alarm signal can not been disarmed. | |||||||
| Alarm setup is not correct. | |||||||
| Alarm output has been open manually. | |||||||
| Input device error or connection is not correct. | |||||||
| Some program versions may have this problem. Please upgrade your system. | |||||||
| Alarm function is null. | |||||||
| Alarm setup is not correct. | |||||||
| Alarm cable connection is not correct. | |||||||
| Alarm input signal is not correct. | |||||||
| There are two loops connect to one alarm device. | |||||||
| Record storage period is not enough. | |||||||
| Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct. | |||||||
| HDD capacity is not enough. | |||||||
| HDD is damaged. | |||||||
| Can not playback the downloaded file. | |||||||
| There is no media player. | |||||||
| No DXB8.1 or higher graphic acceleration software. | |||||||
| There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player. | |||||||
| No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS. | |||||||
| Forgot local menu operation password or network password | |||||||
| Please contact your local service engineer or our sales person for help. We can guide you to solve this problem. | |||||||
