Difference between revisions of "FAQ/Password Reset IPC ConfigTool"

Line 25: Line 25:
 
{| class="wikitable"
 
{| class="wikitable"
 
|-
 
|-
|'''{{color|red|You can select Multiple cameras per export file. Please select all the IP Cameras that need to be reset to make a single XML file.}}'''
+
|'''{{color|red|You can select Multiple cameras per export file. Please select all the IP Cameras then click on "Batch Reset" to make a single XML file.}}'''
 
|}
 
|}
  

Revision as of 18:07, 2 March 2022

Reset Dahua Device Password Using ConfigTool

Description

These instructions will show how to reset the password of a Dahua device using ConfigTool on a local computer

PLEASE NOTE: These instructions can not be completed without assistance from Dahua Technical Support. Please contact Dahua Technical Support via one of the methods HERE

Prerequisites

  • Dahua IP camera, connected to network
  • Local computer , with ConfigTool installed

Step by Step Instructions

1. Open ConfigTool

Select "Password Reset" on the left.

Find the device in the list, and verify it has the XML reset option under "Support".

Click the Reset button on the right

You can select Multiple cameras per export file. Please select all the IP Cameras then click on "Batch Reset" to make a single XML file.

XMLPasswordReset1.png

2. Click Agree

XMLPasswordReset2.png

3. Select the Reset Mode drop-down and then select XML File

XMLPasswordReset3.png

4. Click OK to confirm XML password reset method

XMLPasswordReset4.png

5. The default location the XML file will be saved to is displayed. Click Browse Path to select a new location. Click Next

XMLPasswordReset5.png

6. The ExportFile XML file will be created. Click OK to continue

XMLPasswordReset6.png

7. This file will be used in the password reset process. Contact Dahua technical support via one of the methods HERE for the result file. Once you recieve the Result file, select Open and choose the file on your file system. Click Next

XMLPasswordReset7.png

8. If the Result file is accepted, it will allow you to set the new password. Input a new password in the New Password and Confirm Password fields. Click Finish

XMLPasswordReset8.png

9. If the password is successfully reset, you will see a Green Check Mark next to the camera in the list

XMLPasswordReset9.PNG