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Difference between revisions of "Frequently Asked Questions"
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|Check if the device upgraded to a wrong program. | |Check if the device upgraded to a wrong program. | ||
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+ | !rowspan="4"|My IP Camera is off line from time to time | ||
+ | |- | ||
+ | |Log in again to check if upgrade is successful, because sometimes the progress bar doesn’t show feedback in time due to the network environment. | ||
+ | |- | ||
+ | |Check if the network environment is normal, and there is disconnection or power failure during upgrade. | ||
+ | |- | ||
+ | |Check if the program and the device are matched. | ||
+ | |- | ||
+ | |||
|} | |} | ||
===PTZ=== | ===PTZ=== | ||
===Third Party=== | ===Third Party=== |
Revision as of 17:46, 5 May 2017
Frequently Asked Questions
NVR
NVR FAQ | |
---|---|
Problem | Solution |
NVR will not boot. | Input power is not correct. |
Power connection is not correct. | |
Power switch button is damaged. | |
Program upgrade is wrong. | |
HDD malfunction or something wrong with HDD ribbon. | |
Seagate DB35.1, DB35.2,SV35 or Maxtor 17-g has compatibility problem. Please upgrade to the latest version to solve this problem. | |
Front panel error. | |
Main board is damaged. | |
NVR often automatically shuts down or stops running. | Input voltage is not stable or it is too low. |
HDD malfunction or something wrong wit the ribbon. | |
Button power is not enough. | |
Front video signal is not stable. | |
Working environment is too harsh, too much dust. | |
Hardware malfunction. | |
System is unable to detect hard drive. | HDD is broken. |
HDD ribbon is damaged. | |
HDD cable connection is loose. | |
Main board SATA port is broken. | |
Video loss from 1, multiple, or all channels. | |
Program is not compatible. Please upgrade to the latest version. | |
Brightness is 0. Please restore factory default setup. | |
Check your screen saver. | |
NVR hardware malfunctions. | |
I can not search local records. | |
HDD ribbon is damaged. | |
HDD is broken. | |
Upgraded program is not compatible. | |
The recorded file has been overwritten. | |
Record function has been disabled | |
Video is distorted when searching local records. | |
Video quality setup is too low. | |
Program read error, bit data is too small. There is mosaic in the full screen. Please restart the NVR to solve this problem. | |
HDD data ribbon error. | |
HDD malfunction. | |
NVR hardware malfunctions. | |
Time display is not correct. | |
Setup is not correct | |
Battery contact is not correct or voltage is too low. | |
Crystal is broken. | |
NVR can not control PTZ | |
Front panel PTZ error | |
PTZ decoder setup, connection or installation is not correct. | |
Cable connection is not correct. | |
PTZ setup is not correct. | |
PTZ decoder and NVR protocol is not compatible. | |
PTZ decoder and NVR address is not compatible. | |
When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable. | |
The distance is too far. | |
Unable to login to WebGUI | |
For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control. | |
ActiveX control has been disabled. | |
No dx8.1 or higher. Please upgrade display card driver. | |
Network connection error. | |
Network setup error. | |
Password or user name is invalid. | |
Client-end is not compatible with NVR program. | |
There is only mosaic no video when preview or playback video file remotely. | |
Network fluency is not good. | |
Client-end resources are limit. | |
Current user has no right to monitor. | |
Network connection is not stable. | |
IP address conflict. | |
MAC address conflict. | |
PC or device network card is not good. | |
Keyboard can not control NVR. | |
NVR serial port setup is not correct | |
Address is not correct | |
When there are several switchers, power supply is not enough. | |
Transmission distance is too far. | |
Alarm signal can not been disarmed. | |
Alarm setup is not correct. | |
Alarm output has been open manually. | |
Input device error or connection is not correct. | |
Some program versions may have this problem. Please upgrade your system. | |
Alarm function is null. | |
Alarm setup is not correct. | |
Alarm cable connection is not correct. | |
Alarm input signal is not correct. | |
There are two loops connect to one alarm device. | |
Record storage period is not enough. | |
Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct. | |
HDD capacity is not enough. | |
HDD is damaged. | |
Can not playback the downloaded file. | |
There is no media player. | |
No DXB8.1 or higher graphic acceleration software. | |
There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player. | |
No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS. | |
Forgot local menu operation password or network password | |
Please contact your local service engineer or our sales person for help. We can guide you to solve this problem. | |
There is no video. The screen is in black. | |
IPC IP address is not right. | |
IPC port number is not right. | |
IPC account (user name/password) is not right. | |
IPC is offline. | |
The displayed video is not full in the monitor. | |
Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080 | |
There is no HDMI output. | |
Displayer is not in HDMI mode. | |
HDMI cable connection is not right. | |
The video is not fluent when I view in multiple-channel mode from the client-end. | |
The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher. | |
Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher. | |
I can not connect to the IPC | |
Please make sure the IPC has booted up. | |
IPC network connection is right and it is online | |
IPC IP is in the blacklist. | |
The device has connected to the too many IPC. It can not transmit the video. | |
Check the IPC port value and the time zone is the same as the NVR. | |
Make sure current network environment is stable. | |
After I set the NVR resolution as 1080P, my monitor can not display. | |
Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup. | |
After I login the Web, I can not find the remote interface to add the IPC. | |
Please clear the Web controls and load again. | |
I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream. | |
For 32-channel series product, the 9/16-window is using the sub stream. | |
For 4/8/16 series product, system is using the main stream no matter you are in what display mode. |
DVR
IP Camera
IP Camera FAQ | |
---|---|
Problem | Solution |
My IP Camera is off line from time to time | |
Check if the network environment is good and the network cable hole plug of IPC end is loose. | |
Check if there is IP conflict. | |
Check if the device is under normal power supply. | |
Check if the device upgraded to a wrong program. | |
My IP Camera is off line from time to time | |
Log in again to check if upgrade is successful, because sometimes the progress bar doesn’t show feedback in time due to the network environment. | |
Check if the network environment is normal, and there is disconnection or power failure during upgrade. | |
Check if the program and the device are matched. |