Difference between revisions of "Frequently Asked Questions"
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|Check if the program and the device are matched. | |Check if the program and the device are matched. | ||
|- | |- | ||
| − | + | !rowspan="3"|I can use “Ping” to test that the IPC is on line after upgrade, but fail to log in. | |
| + | |- | ||
| + | |Check if the WEB port was modified. | ||
| + | |- | ||
| + | |Reset the device and log in again. | ||
| + | |- | ||
| + | !rowspan="6"|There is no code stream when I log in and the network program restarts constantly after upgrade. | ||
| + | |- | ||
| + | |Check if there is IP conflict or network disconnection. | ||
| + | |- | ||
| + | |Check if the device is under normal power supply. | ||
| + | |- | ||
| + | |Check if each connection line is loose inside the device after disassembling the camera. | ||
| + | |- | ||
| + | |Check if the application program of IPC is corresponding to the model, and check if N/P format program is correct. | ||
| + | |- | ||
| + | |Check if the control and WEB are correct, there is control running permission under WIN7, you can delete the control under C:\Program Files\webrec and eliminate IE buffer memory to reload control and WEB. Please run IE as administrator for WIN 7, you need to install QuickTime plug-in if it is non-IE browser. | ||
|} | |} | ||
===PTZ=== | ===PTZ=== | ||
===Third Party=== | ===Third Party=== | ||
Revision as of 17:51, 5 May 2017
Frequently Asked Questions
NVR
| NVR FAQ | |
|---|---|
| Problem | Solution |
| NVR will not boot. | Input power is not correct. |
| Power connection is not correct. | |
| Power switch button is damaged. | |
| Program upgrade is wrong. | |
| HDD malfunction or something wrong with HDD ribbon. | |
| Seagate DB35.1, DB35.2，SV35 or Maxtor 17-g has compatibility problem. Please upgrade to the latest version to solve this problem. | |
| Front panel error. | |
| Main board is damaged. | |
| NVR often automatically shuts down or stops running. | Input voltage is not stable or it is too low. |
| HDD malfunction or something wrong wit the ribbon. | |
| Button power is not enough. | |
| Front video signal is not stable. | |
| Working environment is too harsh, too much dust. | |
| Hardware malfunction. | |
| System is unable to detect hard drive. | HDD is broken. |
| HDD ribbon is damaged. | |
| HDD cable connection is loose. | |
| Main board SATA port is broken. | |
| Video loss from 1, multiple, or all channels. | |
| Program is not compatible. Please upgrade to the latest version. | |
| Brightness is 0. Please restore factory default setup. | |
| Check your screen saver. | |
| NVR hardware malfunctions. | |
| I can not search local records. | |
| HDD ribbon is damaged. | |
| HDD is broken. | |
| Upgraded program is not compatible. | |
| The recorded file has been overwritten. | |
| Record function has been disabled | |
| Video is distorted when searching local records. | |
| Video quality setup is too low. | |
| Program read error, bit data is too small. There is mosaic in the full screen. Please restart the NVR to solve this problem. | |
| HDD data ribbon error. | |
| HDD malfunction. | |
| NVR hardware malfunctions. | |
| Time display is not correct. | |
| Setup is not correct | |
| Battery contact is not correct or voltage is too low. | |
| Crystal is broken. | |
| NVR can not control PTZ | |
| Front panel PTZ error | |
| PTZ decoder setup, connection or installation is not correct. | |
| Cable connection is not correct. | |
| PTZ setup is not correct. | |
| PTZ decoder and NVR protocol is not compatible. | |
| PTZ decoder and NVR address is not compatible. | |
| When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable. | |
| The distance is too far. | |
| Unable to login to WebGUI | |
| For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control. | |
| ActiveX control has been disabled. | |
| No dx8.1 or higher. Please upgrade display card driver. | |
| Network connection error. | |
| Network setup error. | |
| Password or user name is invalid. | |
| Client-end is not compatible with NVR program. | |
| There is only mosaic no video when preview or playback video file remotely. | |
| Network fluency is not good. | |
| Client-end resources are limit. | |
| Current user has no right to monitor. | |
| Network connection is not stable. | |
| IP address conflict. | |
| MAC address conflict. | |
| PC or device network card is not good. | |
| Keyboard can not control NVR. | |
| NVR serial port setup is not correct | |
| Address is not correct | |
| When there are several switchers, power supply is not enough. | |
| Transmission distance is too far. | |
| Alarm signal can not been disarmed. | |
| Alarm setup is not correct. | |
| Alarm output has been open manually. | |
| Input device error or connection is not correct. | |
| Some program versions may have this problem. Please upgrade your system. | |
| Alarm function is null. | |
| Alarm setup is not correct. | |
| Alarm cable connection is not correct. | |
| Alarm input signal is not correct. | |
| There are two loops connect to one alarm device. | |
| Record storage period is not enough. | |
| Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct. | |
| HDD capacity is not enough. | |
| HDD is damaged. | |
| Can not playback the downloaded file. | |
| There is no media player. | |
| No DXB8.1 or higher graphic acceleration software. | |
| There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player. | |
| No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS. | |
| Forgot local menu operation password or network password | |
| Please contact your local service engineer or our sales person for help. We can guide you to solve this problem. | |
| There is no video. The screen is in black. | |
| IPC IP address is not right. | |
| IPC port number is not right. | |
| IPC account (user name/password) is not right. | |
| IPC is offline. | |
| The displayed video is not full in the monitor. | |
| Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080 | |
| There is no HDMI output. | |
| Displayer is not in HDMI mode. | |
| HDMI cable connection is not right. | |
| The video is not fluent when I view in multiple-channel mode from the client-end. | |
| The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher. | |
| Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher. | |
| I can not connect to the IPC | |
| Please make sure the IPC has booted up. | |
| IPC network connection is right and it is online | |
| IPC IP is in the blacklist. | |
| The device has connected to the too many IPC. It can not transmit the video. | |
| Check the IPC port value and the time zone is the same as the NVR. | |
| Make sure current network environment is stable. | |
| After I set the NVR resolution as 1080P, my monitor can not display. | |
| Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup. | |
| After I login the Web, I can not find the remote interface to add the IPC. | |
| Please clear the Web controls and load again. | |
| I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream. | |
| For 32-channel series product, the 9/16-window is using the sub stream. | |
| For 4/8/16 series product, system is using the main stream no matter you are in what display mode. | |
DVR
IP Camera
| IP Camera FAQ | |
|---|---|
| Problem | Solution |
| My IP Camera is off line from time to time | |
| Check if the network environment is good and the network cable hole plug of IPC end is loose. | |
| Check if there is IP conflict. | |
| Check if the device is under normal power supply. | |
| Check if the device upgraded to a wrong program. | |
| My IP Camera is off line from time to time | |
| Log in again to check if upgrade is successful, because sometimes the progress bar doesn’t show feedback in time due to the network environment. | |
| Check if the network environment is normal, and there is disconnection or power failure during upgrade. | |
| Check if the program and the device are matched. | |
| I can use “Ping” to test that the IPC is on line after upgrade, but fail to log in. | |
| Check if the WEB port was modified. | |
| Reset the device and log in again. | |
| There is no code stream when I log in and the network program restarts constantly after upgrade. | |
| Check if there is IP conflict or network disconnection. | |
| Check if the device is under normal power supply. | |
| Check if each connection line is loose inside the device after disassembling the camera. | |
| Check if the application program of IPC is corresponding to the model, and check if N/P format program is correct. | |
| Check if the control and WEB are correct, there is control running permission under WIN7, you can delete the control under C:\Program Files\webrec and eliminate IE buffer memory to reload control and WEB. Please run IE as administrator for WIN 7, you need to install QuickTime plug-in if it is non-IE browser. | |
