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Difference between revisions of "Troubleshoot/NVR/Browser Troubleshoot"
(→Step by Step Instructions) |
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==Unable to Login from Web Browser== | ==Unable to Login from Web Browser== | ||
* For Windows 8 or 8.1 you make sure you IE Browser's security setting are set to low for that IP address. | * For Windows 8 or 8.1 you make sure you IE Browser's security setting are set to low for that IP address. | ||
| − | * Or you can install client-end software of lower version. | + | * Or you can install client-end software of lower version. |
* It is possible that the ActiveX control has been disabled. | * It is possible that the ActiveX control has been disabled. | ||
* No dx8.1 or higher. Please upgrade display card driver. | * No dx8.1 or higher. Please upgrade display card driver. | ||
* Network setup or connection error. | * Network setup or connection error. | ||
* Password or user name is invalid. | * Password or user name is invalid. | ||
| + | |||
===Step by Step Instructions=== | ===Step by Step Instructions=== | ||
1. Delete any previous version of Web Rec. [[Troubleshoot/Delete_Web_Rec|How to Delete Web Rec]] | 1. Delete any previous version of Web Rec. [[Troubleshoot/Delete_Web_Rec|How to Delete Web Rec]] | ||
| Line 17: | Line 18: | ||
5. Set as a trusted site. | 5. Set as a trusted site. | ||
| − | 6. If none of the above will work, use SmartPSS. | + | 6. Change credentials from Recorder. |
| + | |||
| + | 7. If none of the above will work, use SmartPSS. | ||
[[Category:Remote_Access]] | [[Category:Remote_Access]] | ||
[[Category:NVR]] | [[Category:NVR]] | ||
[[Category:IP_Camera]] | [[Category:IP_Camera]] | ||
Revision as of 15:27, 21 March 2016
Unable to Login from Web Browser
- For Windows 8 or 8.1 you make sure you IE Browser's security setting are set to low for that IP address.
- Or you can install client-end software of lower version.
- It is possible that the ActiveX control has been disabled.
- No dx8.1 or higher. Please upgrade display card driver.
- Network setup or connection error.
- Password or user name is invalid.
Step by Step Instructions
1. Delete any previous version of Web Rec. How to Delete Web Rec
2. Make sure you are using Internet Explorer (Safari on OSX). Not Edge, Chrome, Firefox, or any other browser.
3. Configure Internet Explorer's security settings. How to Configure Internet Explorer's Security Settings
4. Ensure no Malware or Viruses are installed on the computer.
5. Set as a trusted site.
6. Change credentials from Recorder.
7. If none of the above will work, use SmartPSS.
