FAQ/P2P Troubleshoot Checklist

Revision as of 22:45, 23 October 2019 by Marques.Phillips (talk | contribs) (→‎Network Sniffer Packet Backup)

P2P Enabled (Dahua Device Only)

Interface Image
WebUI 2019-02-04 8-15-37.png
SystemUI 2019-02-04 8-14-00.png

DHCP Enabled

Interface Image
WebUI 2019-02-01 10-38-59.png
SystemUI 2019-02-04 8-07-28.png

DNS 1 = 8.8.8.8

Interface Image
WebUI 2019-02-01 10-57-30.png
SystemUI 2019-02-04 8-10-22.png

DNS 2 = 8.8.4.4

Interface Image
WebUI 2019-02-01 10-57-302.png
SystemUI 2019-02-04 8-10-29.png

Ping Test:Success

SystemUI only.

1. Navigate to Main Menu -> Info -> Network -> Test

2019-02-04 8-19-09.png

2. Input, "8.8.8.8" for Destination IP.

2019-02-04 8-20-19.png

3. Click, "Test"

2019-02-04 8-20-199.png

4. Repeat these steps, replace, "8.8.8.8" with, "google.com"

2019-02-04 8-23-01.png

Ping Test:Results-Success

Address Status Image
Google.com Success 2019-02-04 8-28-27.png
8.8.8.8 Success 2019-02-04 8-27-25.png

Ping Test:Results-Fail

Address Status Image Troubleshooting Tips
Google.com Fail 2019-02-04 8-29-43.png
  • Check network cable
8.8.8.8 Fail 2019-02-04 8-31-09.png
  • Check network cable

Default TCP Port

  • 37777 for Dahua Device
  • 35000 for FLIR device

Confirm All of the Above, Then Reboot

Reboot the recorder or camera after confirming all the above to be true

Network Sniffer Packet Backup

This feature is available at the SystemUI only. It is used to troubleshoot various issues.

Prerequisites

  • USB drive, formatted to FAT32
  • Dahua Recorder, connected to a network

Video Example

Instructions

1. Insert a USB drive (FAT32 format) into the device. Most models of Dahua recorders will have a USB port on the front and rear of the unit, either can be used.

IMG 20190204 090313.jpg

2. From the Main Menu of the unit go to Network

Network Sniffer Packet Backup - 1.jpg

3. Click P2P

Network Sniffer Packet Backup - 2.jpg

4. Click to disable the P2P feature

Click Apply

Network Sniffer Packet Backup - 3.jpg

5. Return to the Main Menu

Click Operation

Network Sniffer Packet Backup - 4.jpg

6. Click Network

Network Sniffer Packet Backup - 5.jpg

7. Click Test

Network Sniffer Packet Backup - 6.jpg

Network Sniffer Packet Backup - 7.jpg

Network Sniffer Packet Backup - 8.jpg

Network Sniffer Packet Backup - 9.jpg

Network Sniffer Packet Backup - 10.jpg

Network Sniffer Packet Backup - 11.jpg

Network Sniffer Packet Backup - 12.jpg

Network Sniffer Packet Backup - 13.jpg

Network Sniffer Packet Backup - 14.jpg








1. Prepare a USB (FAT32 format) and insert into device.

IMG 20190204 090313.jpg

2. Go to P2P page, disable P2P, and click, "Apply".

2019-02-04 8-47-03.png

3. Navigate to Main Menu -> Info -> Network -> Test

2019-02-04 8-19-09.png

4. Click, "Refresh" You should now see, "USB Disk"

2019-02-04 8-49-15.png -> 2019-02-04 8-50-29.png

5. Click, "Sniffer Packet Backup" on the appropriate NIC card to begin the backup.

2019-02-04 8-51-42.png

4. Go to P2P page, enable P2P, and click, "Apply" Then you will get a .pcab file in USB.

2019-02-04 8-52-58.png

5. Navigate to Main Menu -> Info -> Network -> Test

2019-02-04 8-19-09.png

6. Click the Pause button under, "Sniffer Packet Backup"

2019-02-04 8-55-00.png

7. Remove USB drive from recorder, and connect USB drive to PC.

2019-02-04 8-56-54.png

8. You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.

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