Troubleshoot/Doorbell

DH-DB6I

• How to Reset the Video Doorbell?

Please click here for instruction

• Does the video doorbell support 5GHz?

Yes, the video doorbell can be connected to a 2.4 GHz or 5 GHz Wi-Fi network. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands.

• Why is the video doorbell not turning on?

Ensure the breaker is turned on. After turning the breaker back on, wait 5 minutes for the doorbell to fully power on and press the doorbell’s button to ensure that the chime is operating correctly.
Ensure the power source that supplies the video doorbell is 16-24V AC. Check if the voltage is printed on your doorbell transformer and/or use a multi-meter to test the power.
If using the supplied USB power cable to connect the video doorbell, make sure the USB cable is connected to a 5V 2A USB power adapter (not included) that is also connected to a power outlet. To verify if the power outlet is working properly, try connecting another device to the outlet and check if the device gets power.
If the video doorbell successfully powers on using the USB power adapter, carefully go over the installation setup again.

• Why do I get an error of "device has been added to other account" when I try to add my doorbell?

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• How do you remove the video doorbell from the mounting bracket?

Insert the supplied pin into the hole at the bottom of the mounting bracket until the inner buckle is reached. Then slide the doorbell up and remove it.

• How do you insert or remove the micro SD card from the video doorbell?

Pull back the RESET/micro SD card slot cover located on the back of the video doorbell. To insert the SD card, slide and push the micro SD card into the slot (with the label side down) until it clicks into place. To remove, push down gently on the micro SD card. It will pop out and can then be removed.

• How to upgrade the firmware？

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• What size micro SD card does the video doorbell accept?

Video doorbell can accept a micro SD card of up to 256 GB of storage capacity.
Here are sizes and brands of micro SD card's that are supported by the video doorbell:
1. Sandisk (16GB, 32GB, 64GB, 128GB, 256GB)
2. Kingston (16GB, 32GB, 64GB, 128GB, 256GB)
3. Toshiba (16GB, 32GB, 64GB, 128GB, 256GB)
4. Samsung (16GB, 32GB, 64GB, 128GB, 256GB)
5. Dahua (16GB, 32GB, 64GB, 128GB, 256GB)
6. Sony (16GB, 32GB, 64GB, 128GB)

• What is the minimum recommended upload speed required for remote video streaming?

A minimum upload speed of 3.5 Mbps is required for best performance.

• How do I activate the White light when motion is detected?

From DMSS App, Go to Device Details > White Light, you can enable/disable the white light and set the brightness for the build-in white light.
Note: only human detection can trigger the white light if motion detection and human detection are both enable in Arm Settings.

• What is the video doorbell's LED status indicator?

The LED is on the outside of your doorbell button and indicates how the doorbell is operating. The following section describes how the LED works if you didn’t change the default LED settings.
Solid Red: Resetting to factory default or device malfunction
Solid Blue: Device starting/restarting. Or Device online and operating correctly.
Flashing Blue slowly: Hotspot is enabled and ready to setup to DMSS app
Flashing Blue rapidly: Configuring network
Flashing Red and Blue: A firmware update is in progress
Flashing Red: Network connection failed
Spinning Blue: Call in progress for the doorbell

Note: the video doorbell you get might show a green light instead of blue light that’s because the sales channel is different.