Troubleshoot/NVR/Browser Troubleshoot

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Unable to Login from Web Browser

For Windows 8 or 8.1 you make sure you IE Browser's security setting are set to low for that IP address.
Or you can install client-end software of lower version.
It is possible that the ActiveX control has been disabled.
No dx8.1 or higher. Please upgrade display card driver.
Network setup or connection error.
Password or user name is invalid.

Step by Step Instructions

1. Delete any previous version of Web Rec. How to Delete Web Rec

2. Make sure you are using Internet Explorer (Safari on OSX). Not Edge, Chrome, Firefox, or any other browser.

3. Configure Internet Explorer's security settings. How to Configure Internet Explorer's Security Settings

4. Ensure no Malware or Viruses are installed on the computer.

5. If none of the above will work, use SmartPSS.

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