| NVR FAQ
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| Problem
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Solution
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| NVR will not boot.
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Input power is not correct.
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| Power connection is not correct.
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| Power switch button is damaged.
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| Program upgrade is wrong.
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| HDD malfunction or something wrong with HDD ribbon.
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| Seagate DB35.1, DB35.2，SV35 or Maxtor 17-g has compatibility problem. Please upgrade to the latest version to solve this problem.
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| Front panel error.
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| Main board is damaged.
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| NVR often automatically shuts down or stops running.
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Input voltage is not stable or it is too low.
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| HDD malfunction or something wrong wit the ribbon.
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| Button power is not enough.
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| Front video signal is not stable.
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| Working environment is too harsh, too much dust.
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| Hardware malfunction.
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| System is unable to detect hard drive.
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HDD is broken.
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| HDD ribbon is damaged.
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| HDD cable connection is loose.
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| Main board SATA port is broken.
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| Video loss from 1, multiple, or all channels.
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| Program is not compatible. Please upgrade to the latest version.
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| Brightness is 0. Please restore factory default setup.
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| Check your screen saver.
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| NVR hardware malfunctions.
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| I can not search local records.
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| HDD ribbon is damaged.
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| HDD is broken.
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| Upgraded program is not compatible.
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| The recorded file has been overwritten.
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| Record function has been disabled
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| Video is distorted when searching local records.
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| Video quality setup is too low.
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| Program read error, bit data is too small. There is mosaic in the full screen. Please restart the NVR to solve this problem.
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| HDD data ribbon error.
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| HDD malfunction.
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| NVR hardware malfunctions.
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| Time display is not correct.
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| Setup is not correct
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| Battery contact is not correct or voltage is too low.
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| Crystal is broken.
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| NVR can not control PTZ
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| Front panel PTZ error
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| PTZ decoder setup, connection or installation is not correct.
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| Cable connection is not correct.
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| PTZ setup is not correct.
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| PTZ decoder and NVR protocol is not compatible.
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| PTZ decoder and NVR address is not compatible.
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| When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
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| The distance is too far.
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| Unable to login to WebGUI
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| For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control.
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| ActiveX control has been disabled.
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| No dx8.1 or higher. Please upgrade display card driver.
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| Network connection error.
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| Network setup error.
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| Password or user name is invalid.
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| Client-end is not compatible with NVR program.
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| There is only mosaic no video when preview or playback video file remotely.
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| Network fluency is not good.
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| Client-end resources are limit.
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| Current user has no right to monitor.
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| Network connection is not stable.
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| IP address conflict.
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| MAC address conflict.
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| PC or device network card is not good.
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| Keyboard can not control NVR.
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| NVR serial port setup is not correct
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| Address is not correct
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| When there are several switchers, power supply is not enough.
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| Transmission distance is too far.
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| Alarm signal can not been disarmed.
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| Alarm setup is not correct.
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| Alarm output has been open manually.
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| Input device error or connection is not correct.
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| Some program versions may have this problem. Please upgrade your system.
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| Alarm function is null.
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| Alarm setup is not correct.
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| Alarm cable connection is not correct.
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| Alarm input signal is not correct.
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| There are two loops connect to one alarm device.
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| Record storage period is not enough.
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| Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct.
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| HDD capacity is not enough.
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| HDD is damaged.
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| Can not playback the downloaded file.
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| There is no media player.
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| No DXB8.1 or higher graphic acceleration software.
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| There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player.
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| No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
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| Forgot local menu operation password or network password
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| Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.
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| There is no video. The screen is in black.
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| IPC IP address is not right.
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| IPC port number is not right.
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| IPC account (user name/password) is not right.
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| IPC is offline.
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| The displayed video is not full in the monitor.
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| Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080
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| There is no HDMI output.
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| Displayer is not in HDMI mode.
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| HDMI cable connection is not right.
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| The video is not fluent when I view in multiple-channel mode from the client-end.
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| The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher.
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| Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher.
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| I can not connect to the IPC
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| Please make sure the IPC has booted up.
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| IPC network connection is right and it is online
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| IPC IP is in the blacklist.
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| The device has connected to the too many IPC. It can not transmit the video.
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| Check the IPC port value and the time zone is the same as the NVR.
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| Make sure current network environment is stable.
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| After I set the NVR resolution as 1080P, my monitor can not display.
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| Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup.
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| After I login the Web, I can not find the remote interface to add the IPC.
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| Please clear the Web controls and load again.
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| I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream.
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| For 32-channel series product, the 9/16-window is using the sub stream.
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| For 4/8/16 series product, system is using the main stream no matter you are in what display mode.
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| IP Camera FAQ
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| Problem
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Solution
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| My IP Camera is off line from time to time
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| Check if the network environment is good and the network cable hole plug of IPC end is loose.
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| Check if there is IP conflict.
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| Check if the device is under normal power supply.
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| Check if the device upgraded to a wrong program.
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| My IP Camera is off line from time to time
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| Log in again to check if upgrade is successful, because sometimes the progress bar doesn’t show feedback in time due to the network environment.
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| Check if the network environment is normal, and there is disconnection or power failure during upgrade.
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| Check if the program and the device are matched.
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| I can use “Ping” to test that the IPC is on line after upgrade, but fail to log in.
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| Check if the WEB port was modified.
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| Reset the device and log in again.
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| There is no code stream when I log in and the network program restarts constantly after upgrade.
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| Check if there is IP conflict or network disconnection.
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| Check if the device is under normal power supply.
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| Check if each connection line is loose inside the device after disassembling the camera.
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| Check if the application program of IPC is corresponding to the model, and check if N/P format program is correct.
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| Check if the control and WEB are correct, there is control running permission under WIN7, you can delete the control under C:\Program Files\webrec and eliminate IE buffer memory to reload control and WEB. Please run IE as administrator for WIN 7, you need to install QuickTime plug-in if it is non-IE browser.
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