FAQ/P2P Troubleshoot Checklist
Contents
P2P Enabled (Dahua Device Only)
| Interface | Image |
|---|---|
| WebUI | 
|
| SystemUI | 
|
DHCP Enabled
| Interface | Image |
|---|---|
| WebUI | 
|
| SystemUI | 
|
DNS 1 = 8.8.8.8
| Interface | Image |
|---|---|
| WebUI | 
|
| SystemUI | 
|
DNS 2 = 8.8.4.4
| Interface | Image |
|---|---|
| WebUI | 
|
| SystemUI | 
|
Ping Test:Success
SystemUI only.
1. Navigate to Main Menu -> Info -> Network -> Test
2. Input, "8.8.8.8" for Destination IP.
3. Click, "Test"
4. Repeat these steps, replace, "8.8.8.8" with, "google.com"
Ping Test:Results-Success
| Address | Status | Image |
|---|---|---|
| Google.com | Success | 
|
| 8.8.8.8 | Success | 
|
Ping Test:Results-Fail
| Address | Status | Image | Troubleshooting Tips |
|---|---|---|---|
| Google.com | Fail | 
|
|
| 8.8.8.8 | Fail | 
|
|
Default TCP Port
- 37777 for Dahua Device
- 35000 for FLIR device
Network Sniffer Packet Backup
SystemUI only.
1. Prepare a USB (FAT32 format) and insert into device.
2. Go to P2P page, disable P2P, and click, "Apply".
3. Navigate to Main Menu -> Info -> Network -> Test
4. Click, "Refresh" You should now see, "USB Disk"
-> 
5. Click, "Sniffer Packet Backup" on the appropriate NIC card to begin the backup.
4. Go to P2P page, enable P2P, and click, "Apply" Then you will get a .pcab file in USB.
5. Navigate to Main Menu -> Info -> Network -> Test
6. Click the Pause button under, "Sniffer Packet Backup"
7. Remove USB drive from recorder, and connect USB drive to PC.
8. You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.
