CameraTroubleshoot

Camera Troubleshoot General

• IR Light is Very Dark
• Halo at Nighttime
• Device Failed to Record Video and Snapshot
• How to Convert and Playback Backed Up Video
• Camera Does Not Switch Between Day and Night Mode
• Device is Leaking Water
• Camera Not Detecting SD-Card
• Camera Not Recording to SD-Card

Analog Camera Troubleshoot

• Video Loss from Analog Camera
• Video Loss from Analog Camera and HD-CVI Camera

IP Camera Troubleshoot

• Unable to Connect to IP Camera
• Single Camera Output is Working, Blank Video During Multiple Window Output
• Multiple Camera Output is Working, Blank Video During Single Camera Output
• Multiple Camera and Single Camera Output Video Loss
• My IPC is Off Line from Time to Time
• What if Network Upgrade Fails?
• I Can Ping the IPC, but get, "Login Failed" When Attempting to Login
• There is no code stream when I log in and the network program restarts constantly after upgrade.
• Resources are limited, failed to open video” after I log in the IPC
• The video window of control installation displays “ ” when I log in the IPC.
• Black Edge in Live Feed After Firmware Update
• Diagonal or Horizontal Striping on Live Feed
• Gray Screen on Live Feed
• How to Locate IP Camera via ConfigTool
• Config Info Mismatched
• "Failed to Save Device Configuration"

The IPC image is unsteady.

Possible reason: Bad connection for the video cable

I failed to log in WEB.

Possible reason: User name and password are not correct, network and power adapter problems. 

Solution 1: Please enter correct user name and password. 

Solution 2: Check if the network cable is normal and useable, and check if the network configuration is correct or pull out the network cable plug in again. 

Solution 3: Please connect default power adapter.

I failed to play the downloaded audio and video files.

Possible reason: Player problem. 

Solution 1: Please download the company default player from the disc. 

Solution 2: Install graphics acceleration software whose version is higher than DX8.1 

Solution 3: Use MEDIA PLAYER to play the file which is converted to AVI format, install Div X503Bundle.exe plug-in.

Solution 4: Winxp operating system needs to install plug-in DivX503Bundle.exe and ffdsho-2004 1012.exe.

Power adapter is unsteady.

Solution: The high and low temperature environment is from 0℃ to 40℃ for general power adapters, the power supply will become unsteady if the adapter is beyond this range. Therefore, it is necessary to change to industrial power adapter.