Troubleshoot/NVR/

Network

• DDNS Troubleshoot
• P2P Troubleshoot
• Unable to Login from Browser
• Network Connection Not Stable
• Video is Choppy When Viewing From PC
• Expired Certificate

Playback and Recording

• No Hard Drive Detected
• Motion Detection Not Recording Motion
• Unable to Playback Recorded Video
• Alarm Signal Cannot Be Disarmed
• Alarm Function is Null
• Record Storage Period is Too Short
• Image is Not Full Screen

PTZ

• PTZ Not Responding to Controls
• Unable to Control PTZ with Keyboard

Audio

• No Audio from Live Feed
• No Audio from Playback

Video Loss and Image Issues

• Video Loss via HDMI
• Video Loss from 1 Camera
• Video Loss from Multiple Cameras
• Live Camera Feed is Blurry or Distorted
• Camera Feed is Blurry or Distorted During Playback

Functionality

• IR Remote Setup
• System Does Not Boot
• System is Rebooting
• Time and Date is Incorrect
• Burn Error / USB Backup Error