Difference between revisions of "FAQ/Password Reset Instructions"

 
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<center>
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'''How to reset the password for a Dahua device'''
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Follow these instructions to reset the password for your device if you have forgotten it.
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</center>
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<gallery mode="packed-overlay">
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File:thermal_solution_nvr.jpg|NVR/XVR|link=https://dahuawiki.com/Password_Reset#NVR/XVR
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File:thermal_solution_camera.jpg|IP Cameras|link=https://dahuawiki.com/Password_Reset#IP_Camera
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File:DSS_Express_Computers_image_WEB.png|LincX2Pro|link=https://dahuawiki.com/Password_Reset#LincX2Pro
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File:DSS_Express_Computers_image_WEB.png|Access Control|link=https://dahuawiki.com/Password_Reset#Access_Control
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File:DMSS_App.png|Video Intercom|link=https://dahuawiki.com/Password_Reset#Video_Intercom
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File:DMSS_App.png|Other Devices|link=https://dahuawiki.com/Password_Reset#Other_Devices
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</gallery>
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===NVR/XVR===
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{| class="wikitable"
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|-
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! style="font-size:large;" | NVR/XVR Password Reset Options
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!
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|-
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| Reset the NVR/XVR Password using the mobile app DMSS (Email Recovery must have been set up on the device)
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| [[FAQ/Password_Reset_NVR_DMSS|> Link to Guide]]
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|-
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| <s>Reset the NVR/XVR Password using a Reset code (only on pre-4.0 Firmware)<s/><br />
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| [[FAQ/Password_Reset_Instructions|> Link to Guide]]
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|}
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===IP Camera===
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{| class="wikitable"
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|-
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! style="font-size:large;" | IP Camera Password Reset Options
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!
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|-
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| Reset the IP Camera Password using a computer connected to the same network and ConfigTool.
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| [[FAQ/Password_Reset_IPC_ConfigTool|> Link to Guide]]
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|-
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| Reset the IP Camera Password using the mobile app DMSS (Email Recovery must have been set up on the device during initialization)
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| [[FAQ/Password_Reset_IPC_DMSS|> Link to Guide]]
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|-
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| Reset the IP Camera Password using the reset button (available on most models)<br />
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| Most Dahua IP cameras have a physical reset button on the device that can be used to reset the device to factory defaults. Please consult the product page for the camera model you have to determine how to access this button (if available to the model)
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|}
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===LincX2Pro===
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===Access Control===
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===Video Intercom===
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[[Video_Intercom/VTH_Password_Reset_XML|How To Reset VTH Password via VDPConfig / XML Export]]
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===Other Devices===
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[[Product/Point_to_Point/Instructions/How_to_Reset_Dahua_V-Radio_Wireless_Bridge_using_Reset_Tool|How to Reset Dahua V-Radio Wireless Bridge using Reset Tool]]
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[[Thermal/DHI-ASI7213X-T1/Instructions/Password_Reset_via_Email|How to Reset Thermal Kiosk password using ConfigTool / XML Export]]
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=How to Reset Dahua Recorder Password with Technical Support=
 
=How to Reset Dahua Recorder Password with Technical Support=
 
===Description===
 
===Description===
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How to reset your password if an email recovery option and security questions were not selected.
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How to reset your password if an email recovery option and security questions were not selected.
 
===Prerequisites===
 
===Prerequisites===
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Monitor and mouse connected to your recorder and access to your email account.
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Monitor and mouse connected to your recorder and access to your email account. '''(Very important, this only works on the older Blue UI. If you are on the orange/grey or the black UI, this cannot be done)'''
 
===Step by Step Instructions===
 
===Step by Step Instructions===
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1. Email your full device serial number and date shown on the OSD to [mailto:support.usa@dahuatech.com support.usa@dahuatech.com]
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1. Email your full device serial number and date shown on the OSD to [mailto:support.usa@dahuatech.com Support.USA@Dahuatech.com]
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2. Once you receive a code from our support team go to your device Right click and select Main Menu
  
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2. Once you receive a code from our support team go to your device Right click and select Main Menu
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[[File:selectmenu.png|500x500px]]
  
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[[File:selectmenu.png|500x500px]]
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3.Under the Admin Account enter the code you received from support
  
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3.Under the Admin Account enter the code you received from support
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[[File:entercode.png|500x500px]]
  
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[[File:entercode.png|500x500px]]
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4.Select Ok
  
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4.Select Ok
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[[File:selectok.png|500x500px]]
  
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[[File:selectok.png|500x500px]]
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5.Now Select System under the Settings Menu
  
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5.Now Select System under the Settings Menu
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[[File:selectsystem.png|500x500px]]
  
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[[File:selectsystem.png|500x500px]]
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6.Select Account from the left hand side
  
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6.Select Account from the left hand side
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[[File:selectaccount.png|500x500px]]
  
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[[File:selectaccount.png|500x500px]]
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7.Select Modify next to the Admin Username
  
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7.Select Modify next to the Admin Username
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[[File:selectmodify.png|500x500px]]
  
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[[File:selectmodify.png|500x500px]]
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8.Put a check in modify password
  
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8.Put a check in modify password
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[[File:selectmodifypswrd.png|500x500px]]
  
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[[File:selectmodifypswrd.png|500x500px]]
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9.Under old password enter the same code you received from support
  
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9.Under old password enter the same code you received from support
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[[File:entercode2.png|500x500px]]
  
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[[File:entercode2.png|500x500px]]
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10.Now enter your new password twice
  
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10.Now enter your new password twice
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[[File:newpasswordtwice.png|500x500px]]
  
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[[File:newpasswordtwice.png|500x500px]]
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11.Then select save and your password reset is now complete
  
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11.Then select save and your password reset is now complete
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[[File:selectsave.png|500x500px]]
  
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[[File:selectsave.png|500x500px]]
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[[Category:Password_Reset]]

Latest revision as of 15:29, 10 April 2024

How to reset the password for a Dahua device

Follow these instructions to reset the password for your device if you have forgotten it.

  • NVR/XVR

  • IP Cameras

  • LincX2Pro

  • Access Control

  • Video Intercom

  • Other Devices

NVR/XVR

NVR/XVR Password Reset Options
Reset the NVR/XVR Password using the mobile app DMSS (Email Recovery must have been set up on the device) > Link to Guide
Reset the NVR/XVR Password using a Reset code (only on pre-4.0 Firmware)<s/>
 > Link to Guide

IP Camera

IP Camera Password Reset Options
Reset the IP Camera Password using a computer connected to the same network and ConfigTool. > Link to Guide
Reset the IP Camera Password using the mobile app DMSS (Email Recovery must have been set up on the device during initialization) > Link to Guide
Reset the IP Camera Password using the reset button (available on most models)
 Most Dahua IP cameras have a physical reset button on the device that can be used to reset the device to factory defaults. Please consult the product page for the camera model you have to determine how to access this button (if available to the model)

LincX2Pro

Access Control

Video Intercom

How To Reset VTH Password via VDPConfig / XML Export

Other Devices

How to Reset Dahua V-Radio Wireless Bridge using Reset Tool

How to Reset Thermal Kiosk password using ConfigTool / XML Export


How to Reset Dahua Recorder Password with Technical Support

Description

How to reset your password if an email recovery option and security questions were not selected.

Prerequisites

Monitor and mouse connected to your recorder and access to your email account. (Very important, this only works on the older Blue UI. If you are on the orange/grey or the black UI, this cannot be done)

Step by Step Instructions

1. Email your full device serial number and date shown on the OSD to Support.USA@Dahuatech.com

2. Once you receive a code from our support team go to your device Right click and select Main Menu

Selectmenu.png

3.Under the Admin Account enter the code you received from support

Entercode.png

4.Select Ok

Selectok.png

5.Now Select System under the Settings Menu

Selectsystem.png

6.Select Account from the left hand side

Selectaccount.png

7.Select Modify next to the Admin Username

Selectmodify.png

8.Put a check in modify password

Selectmodifypswrd.png

9.Under old password enter the same code you received from support

Entercode2.png

10.Now enter your new password twice

Newpasswordtwice.png

11.Then select save and your password reset is now complete

Selectsave.png

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