FAQ-Test
Here is a list of frequently asked questions about Dahua products sorted by product type
NVR
XVR
IP Cameras
DSS
Mobile App
Temperature Monitoring Solution
NVR
| NVR | ||
|---|---|---|
| How to disable audio recording on Dahua recorder? | How to disable audio on Dahua IP camera that connected to Dahua NVR? | How to setup Perimeter protection? |
| Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Setup Perimeter Protection using the IVS Interface at NVR WebUI > Set Up Perimeter Protection |
| How to do two way talk with Dahua recorder? | How to setup email notification from recorder? | How to use WIFI USB adapter with Dahua recorder? |
| Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
Set Up Email Notifications using a 3rd party email service at the NVR > How To set up email Notifications |
Plug a compatible WiFi USB adapter into a Dahua recorder > Use USB Wifi Adapter with Dahua Recorder |
| How to modify camera orders on the live view screen? | How to setup motion recording on Dahua recorder? | How to do password reset? |
| Cameras are added to the NVR as Channels in the order they enrolled > How To Change Camera Order |
You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces > Set Up Motion Recording on an NVR |
Reset the password of a device using the mobile app DMSS and the automated QR code scan method > How To reset password with mobile app > How To reset password with ConfigTool |
| How to add multi sensor camera to NVR? | How to enable and setup secondary screen? | Which model of NVR supports License Plate Camera? |
| A multi sensor camera will typical provide multiple channels of video through the same IP address and can be added to the NVR through Camera Setup > How To Add Multi Sensor Camera to Dahua NVR |
Display settings can be found by going to the NVR's Main Menu > Display to enable the secondary screen (if model supports this feature) and make display out resolution changes > Set Up and Use Two Way Talk |
You can find the list of compatible Dahua License Plate Cameras by clicking the following link > List of Dahua Traffic/License Plate Cameras |
| How to disable date and time stamp on the top right corner of Dahua recorder? | How to troubleshoot resolution mismatch error? | |
| Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
XVR
| XVR | ||
|---|---|---|
| How to troubleshoot brand new HDCVI camera that does not work with Dahua XVR? | How to add IP camera to Dahua XVR? | What is the maximum cable distance to connect HDCVI camera to Dahua XVR? |
There are following possibilities:
|
Enable IP Channels on the XVR then add the IP camera > How To enable IP cameras on a Dahua XVR > How To Add IP Camera |
Many variables can affect the maximum cable distance for a camera, such as resolution, cable type, and transmission method being used. > Cable Distance Limitations and Solutions |
IP Cameras
| IP Cameras | ||
|---|---|---|
| How to enable PTZ auto track? | How to setup face mask detection? | How to setup people counting? |
| The Smart Plan must be enabled for the PTZ camera and then Auto Track can be enabled in the camera's PTZ settings > How To enable PTZ auto track |
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Set up People Counting using the IVS Interface at NVR or camera > Set Up People Counting |
| How to solve "algorithm version does not match" error message? | ||
| Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Mobile App
| Mobile App | ||
|---|---|---|
| Why can't I share device to other account? | How to enable mobile app push notification? | How to schedule mobile app push notification? |
| Make sure you are logged into the account that first setup/registered the device. > How To share devices between accounts on DMSS |
Add the device then select Device details to enable mobile app push notifications from the device > How To Enable mobile app push notifications |
A schedule for mobile app push notifications can be created for devices added to the app/account to limit the time period you receive notifications > Set Up a schedule for mobile app push notifications |
| How to troubleshoot DB-11 that does not call DMSS app? | How to setup DB-11 to ring the existing door chime? | How to troubleshoot audio issue on live view? |
| Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
A DB-11 can be physically installed to also ring an existing door chime > How To physically connect a DB11 to a door chime |
Plug a compatible WiFi USB adapter into a Dahua recorder > Use USB Wifi Adapter with Dahua Recorder |
| How to troubleshoot issue of getting device online on DMSS App? | How to setup motion recording on Dahua recorder? | How to do password reset? |
| Cameras are added to the NVR as Channels in the order they enrolled > How To Change Camera Order |
You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces > Set Up Motion Recording on an NVR |
Reset the password of a device using the mobile app DMSS and the automated QR code scan method > Set Up and Use Two Way Talk |
DSS
| DSS | ||
|---|---|---|
| Why can't I apply license to my DSS Express Software? | How many video channels does DSS Express free version support? | How to add EVS to DSS? |
| Make sure you are on the latest version of DSS Express > DSS Express Main Page > How To Activate License |
DSS Express free version supports 64 video channels. For full information > DSS Express Feature Information |
The EVS must first be configured as a network disk then added to the DSS > How To Add EVS To DSS |
Temperature Monitoring Solution
| Temperature Monitoring Solution | ||
|---|---|---|
| How to troubleshoot camera that not reading temperature? | How to setup email notification when high temperature is detected? | How to setup app notification when high temperature is detected? |
There are following possibilities:
|
Email notifications can be set up for high temperature events > How To Disable audio recording on a Dahua recorder |
Add the NVR to the mobile app and enable notifications for High Temperature events > Set Up Notifications for High Temperature events |
