FAQ-Test

Here is a list of frequently asked questions about Dahua products sorted by product type

• 

  NVR

• 

  XVR

• 

  IP Cameras

• 

  DSS

• 

  Mobile App

• 

  Temperature Monitoring Solution

NVR

	NVR
How to disable audio recording on Dahua recorder?	How to disable audio on Dahua IP camera that connected to Dahua NVR?	How to setup Perimeter protection?
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder	Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder	Setup Perimeter Protection using the IVS Interface at NVR WebUI > Set Up Perimeter Protection
How to do two way talk with Dahua recorder?	How to setup email notification from recorder?	How to use WIFI USB adapter with Dahua recorder?
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk	Set Up Email Notifications using a 3rd party email service at the NVR > How To set up email Notifications	Plug a compatible WiFi USB adapter into a Dahua recorder > Use USB Wifi Adapter with Dahua Recorder
How to modify camera orders on the live view screen?	How to setup motion recording on Dahua recorder?	How to do password reset?
Cameras are added to the NVR as Channels in the order they enrolled > How To Change Camera Order	You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces > Set Up Motion Recording on an NVR	Reset the password of a device using the mobile app DMSS and the automated QR code scan method > How To reset password with mobile app > How To reset password with ConfigTool
How to add multi sensor camera to NVR?	How to enable and setup secondary screen?	Which model of NVR supports License Plate Camera?
A multi sensor camera will typical provide multiple channels of video through the same IP address and can be added to the NVR through Camera Setup > How To Add Multi Sensor Camera to Dahua NVR	Display settings can be found by going to the NVR's Main Menu > Display to enable the secondary screen (if model supports this feature) and make display out resolution changes > Set Up and Use Two Way Talk	You can find the list of compatible Dahua License Plate Cameras by clicking the following link > List of Dahua Traffic/License Plate Cameras
How to disable date and time stamp on the top right corner of Dahua recorder?	How to troubleshoot resolution mismatch error?
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk	Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk

XVR

	XVR
How to troubleshoot brand new HDCVI camera that does not work with Dahua XVR?	How to add IP camera to Dahua XVR?	What is the maximum cable distance to connect HDCVI camera to Dahua XVR?
There are following possibilities: Check camera power supplying, data cable connection and etc. There might not be sufficient power from the power source. You can use a voltage tester if you have one on hand. Check the length of cable run. Refer to the specifications for the limitations on the cable length. This series device does not support the analog camera of all brands. Please make sure the device supports general standard definition analog camera. If there is no video, check the coax connection. Unsecured faulty connections will result in no video or intermittent video.	Enable IP Channels on the XVR then add the IP camera > How To enable IP cameras on a Dahua XVR > How To Add IP Camera	Many variables can affect the maximum cable distance for a camera, such as resolution, cable type, and transmission method being used. > Cable Distance Limitations and Solutions

IP Cameras

	IP Cameras
How to enable PTZ auto track?	How to setup face mask detection?	How to setup people counting?
The Smart Plan must be enabled for the PTZ camera and then Auto Track can be enabled in the camera's PTZ settings > How To enable PTZ auto track	Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder	Set up People Counting using the IVS Interface at NVR or camera > Set Up People Counting
How to solve "algorithm version does not match" error message?
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder

Mobile App

	Mobile App
Why can't I share device to other account?	How to enable mobile app push notification?	How to schedule mobile app push notification?
Make sure you are logged into the account that first setup/registered the device. > How To share devices between accounts on DMSS	Add the device then select Device details to enable mobile app push notifications from the device > How To Enable mobile app push notifications	A schedule for mobile app push notifications can be created for devices added to the app/account to limit the time period you receive notifications > Set Up a schedule for mobile app push notifications
How to troubleshoot DB-11 that does not call DMSS app?	How to setup DB-11 to ring the existing door chime?	How to troubleshoot audio issue on live view?
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk	A DB-11 can be physically installed to also ring an existing door chime > How To physically connect a DB11 to a door chime	Plug a compatible WiFi USB adapter into a Dahua recorder > Use USB Wifi Adapter with Dahua Recorder
How to troubleshoot issue of getting device online on DMSS App?	How to setup motion recording on Dahua recorder?	How to do password reset?
Cameras are added to the NVR as Channels in the order they enrolled > How To Change Camera Order	You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces > Set Up Motion Recording on an NVR	Reset the password of a device using the mobile app DMSS and the automated QR code scan method > Set Up and Use Two Way Talk

DSS

	DSS
Why can't I apply license to my DSS Express Software?	How many video channels does DSS Express free version support?	How to add EVS to DSS?
Make sure you are on the latest version of DSS Express > DSS Express Main Page > How To Activate License	DSS Express free version supports 64 video channels. For full information > DSS Express Feature Information	The EVS must first be configured as a network disk then added to the DSS > How To Add EVS To DSS

Temperature Monitoring Solution

	Temperature Monitoring Solution
How to troubleshoot camera that not reading temperature?	How to setup email notification when high temperature is detected?	How to setup app notification when high temperature is detected?
There are following possibilities: Check camera firmware. Make sure black body is properly powered on and configured Review calibration settings > Temperature monitoring camera setup and calibration > Temperature Measurement Solution	Email notifications can be set up for high temperature events > How To Disable audio recording on a Dahua recorder	Add the NVR to the mobile app and enable notifications for High Temperature events > Set Up Notifications for High Temperature events