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Difference between revisions of "FAQ-Test"
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| Cameras are added to the NVR as Channels in the order they enrolled <br /><br />[[Troubleshoot/NVR/Change_Camera_Order |> How To Change Camera Order]] | | Cameras are added to the NVR as Channels in the order they enrolled <br /><br />[[Troubleshoot/NVR/Change_Camera_Order |> How To Change Camera Order]] | ||
| You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up Motion Recording on an NVR]] | | You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up Motion Recording on an NVR]] | ||
− | | Reset the password of a device using the mobile app DMSS and the automated QR code scan method <br /><br />[[FAQ/ | + | | Reset the password of a device using the mobile app DMSS and the automated QR code scan method <br /><br />[[FAQ/Password_Reset_NVR_DMSS|> How To reset password with mobile app]] <br /><br />[[FAQ/Password_Reset_NVR_ConfigTool|> How To reset password with ConfigTool]] |
|- style="font-weight:bold; font-size:medium;" | |- style="font-weight:bold; font-size:medium;" | ||
| How to add multi sensor camera to NVR? | | How to add multi sensor camera to NVR? | ||
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| style="font-weight:normal;" | | | style="font-weight:normal;" | | ||
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− | | style="font-size:small;" | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer [[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | + | | style="font-size:small;" | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer <br /><br /> [[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] |
− | | style="font-size:small;" | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer [[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | + | | style="font-size:small;" | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer <br /><br /> [[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] |
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| What is the maximum cable distance to connect HDCVI camera to Dahua XVR? | | What is the maximum cable distance to connect HDCVI camera to Dahua XVR? | ||
|- style="font-weight:normal;" | |- style="font-weight:normal;" | ||
− | | | + | | There are following possibilities: |
− | + | * Check camera power supplying, data cable connection and etc. There might not be sufficient power from the power source. You can use a voltage tester if you have one on hand. | |
− | | | + | * Check the length of cable run. Refer to the specifications for the limitations on the cable length. |
+ | * This series device does not support the analog camera of all brands. Please make sure the device supports general standard definition analog camera. | ||
+ | * If there is no video, check the coax connection. Unsecured faulty connections will result in no video or intermittent video. | ||
+ | | Enable IP Channels on the XVR then add the IP camera <br /><br />[[DVR/Change_to_HDCVI_Analog_and_IP|> How To enable IP cameras on a Dahua XVR]] <br /><br />[[New_GUI/Instructions/Add_Dahua_Device|> How To Add IP Camera]] | ||
+ | | Many variables can affect the maximum cable distance for a camera, such as resolution, cable type, and transmission method being used. <br /><br />[[Troubleshoot/Cable_Distance_Limitations_and_Solutions|> Cable Distance Limitations and Solutions]] | ||
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| How to setup people counting? | | How to setup people counting? | ||
|- style="vertical-align:middle;" | |- style="vertical-align:middle;" | ||
+ | | The Smart Plan must be enabled for the PTZ camera and then Auto Track can be enabled in the camera's PTZ settings <br /><br />[[Auto_Track|> How To enable PTZ auto track]] | ||
| Disable audio using the camera's web interface <br /><br />[[Troubleshoot/Disable_Audio_Recording|> How To Disable audio recording on a Dahua recorder]] | | Disable audio using the camera's web interface <br /><br />[[Troubleshoot/Disable_Audio_Recording|> How To Disable audio recording on a Dahua recorder]] | ||
− | | | + | | Set up People Counting using the IVS Interface at NVR or camera <br /><br />[[People_Counting|> Set Up People Counting]] |
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|- style="background-color:#ffffff;" | |- style="background-color:#ffffff;" | ||
| style="font-weight:bold; background-color:#FFF;" | How to solve "algorithm version does not match" error message? | | style="font-weight:bold; background-color:#FFF;" | How to solve "algorithm version does not match" error message? | ||
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| Make sure you are logged into the account that first setup/registered the device. <br /><br />[[DMSS/Share_Device_with_Another_User|> How To share devices between accounts on DMSS]] | | Make sure you are logged into the account that first setup/registered the device. <br /><br />[[DMSS/Share_Device_with_Another_User|> How To share devices between accounts on DMSS]] | ||
| Add the device then select Device details to enable mobile app push notifications from the device <br /><br />[[DMSS/Push_Notifications_Setup|> How To Enable mobile app push notifications]] | | Add the device then select Device details to enable mobile app push notifications from the device <br /><br />[[DMSS/Push_Notifications_Setup|> How To Enable mobile app push notifications]] | ||
− | | | + | | A schedule for mobile app push notifications can be created for devices added to the app/account to limit the time period you receive notifications <br /><br />[[DMSS/Push_Notifications_Setup#Step_by_Step_Instructions|> Set Up a schedule for mobile app push notifications]] |
|- style="font-weight:bold; font-size:medium;" | |- style="font-weight:bold; font-size:medium;" | ||
| How to troubleshoot DB-11 that does not call DMSS app? | | How to troubleshoot DB-11 that does not call DMSS app? | ||
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|- style="font-size:small;" | |- style="font-size:small;" | ||
| Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | ||
− | | | + | | A DB-11 can be physically installed to also ring an existing door chime <br /><br />[[LincX2PRO/DB11_Physical_Install|> How To physically connect a DB11 to a door chime]] |
| Plug a compatible WiFi USB adapter into a Dahua recorder <br /><br />[[FAQ/Use_USB_Wifi_Adapter|> Use USB Wifi Adapter with Dahua Recorder]] | | Plug a compatible WiFi USB adapter into a Dahua recorder <br /><br />[[FAQ/Use_USB_Wifi_Adapter|> Use USB Wifi Adapter with Dahua Recorder]] | ||
|- style="font-weight:bold; font-size:medium;" | |- style="font-weight:bold; font-size:medium;" | ||
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| You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up Motion Recording on an NVR]] | | You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up Motion Recording on an NVR]] | ||
| Reset the password of a device using the mobile app DMSS and the automated QR code scan method <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | | Reset the password of a device using the mobile app DMSS and the automated QR code scan method <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | ||
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|- style="font-weight:normal;" | |- style="font-weight:normal;" | ||
| Make sure you are on the latest version of DSS Express <br /><br />[[DSS_Express|> DSS Express Main Page]] <br /><br />[[DSS/Instructions/License_Activation|> How To Activate License]] | | Make sure you are on the latest version of DSS Express <br /><br />[[DSS_Express|> DSS Express Main Page]] <br /><br />[[DSS/Instructions/License_Activation|> How To Activate License]] | ||
− | | | + | | DSS Express free version supports 64 video channels. For full information <br /><br />[[DSS_Express#Features|> DSS Express Feature Information]] |
− | | | + | | The EVS must first be configured as a network disk then added to the DSS <br /><br />[[EVS/How_To_Add_To_DSS|> How To Add EVS To DSS]] |
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| How to setup app notification when high temperature is detected? | | How to setup app notification when high temperature is detected? | ||
|- style="font-weight:normal;" | |- style="font-weight:normal;" | ||
− | | Make sure | + | | There are following possibilities: |
− | | | + | * Check camera firmware. |
− | | | + | * Make sure black body is properly powered on and configured |
+ | * Review calibration settings <br /><br />[[Thermal/Temperature_Monitoring/Camera_Configuration|> Temperature monitoring camera setup and calibration]] <br /><br />[[Temperature_Measurement_Solution|> Temperature Measurement Solution]] | ||
+ | | Email notifications can be set up for high temperature events <br /><br />[[Troubleshoot/Disable_Audio_Recording|> How To Disable audio recording on a Dahua recorder]] | ||
+ | | Add the NVR to the mobile app and enable notifications for High Temperature events <br /><br />[[Thermal/Temperature_Monitoring/DMSS/Add_NVR_and_Setup_Push_Notifications|> Set Up Notifications for High Temperature events]] | ||
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Latest revision as of 19:54, 7 December 2020
Here is a list of frequently asked questions about Dahua products sorted by product type
NVR
NVR | ||
---|---|---|
How to disable audio recording on Dahua recorder? | How to disable audio on Dahua IP camera that connected to Dahua NVR? | How to setup Perimeter protection? |
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Setup Perimeter Protection using the IVS Interface at NVR WebUI > Set Up Perimeter Protection |
How to do two way talk with Dahua recorder? | How to setup email notification from recorder? | How to use WIFI USB adapter with Dahua recorder? |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
Set Up Email Notifications using a 3rd party email service at the NVR > How To set up email Notifications |
Plug a compatible WiFi USB adapter into a Dahua recorder > Use USB Wifi Adapter with Dahua Recorder |
How to modify camera orders on the live view screen? | How to setup motion recording on Dahua recorder? | How to do password reset? |
Cameras are added to the NVR as Channels in the order they enrolled > How To Change Camera Order |
You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces > Set Up Motion Recording on an NVR |
Reset the password of a device using the mobile app DMSS and the automated QR code scan method > How To reset password with mobile app > How To reset password with ConfigTool |
How to add multi sensor camera to NVR? | How to enable and setup secondary screen? | Which model of NVR supports License Plate Camera? |
A multi sensor camera will typical provide multiple channels of video through the same IP address and can be added to the NVR through Camera Setup > How To Add Multi Sensor Camera to Dahua NVR |
Display settings can be found by going to the NVR's Main Menu > Display to enable the secondary screen (if model supports this feature) and make display out resolution changes > Set Up and Use Two Way Talk |
You can find the list of compatible Dahua License Plate Cameras by clicking the following link > List of Dahua Traffic/License Plate Cameras |
How to disable date and time stamp on the top right corner of Dahua recorder? | How to troubleshoot resolution mismatch error? | |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
XVR
XVR | ||
---|---|---|
How to troubleshoot brand new HDCVI camera that does not work with Dahua XVR? | How to add IP camera to Dahua XVR? | What is the maximum cable distance to connect HDCVI camera to Dahua XVR? |
There are following possibilities:
|
Enable IP Channels on the XVR then add the IP camera > How To enable IP cameras on a Dahua XVR > How To Add IP Camera |
Many variables can affect the maximum cable distance for a camera, such as resolution, cable type, and transmission method being used. > Cable Distance Limitations and Solutions |
IP Cameras
IP Cameras | ||
---|---|---|
How to enable PTZ auto track? | How to setup face mask detection? | How to setup people counting? |
The Smart Plan must be enabled for the PTZ camera and then Auto Track can be enabled in the camera's PTZ settings > How To enable PTZ auto track |
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Set up People Counting using the IVS Interface at NVR or camera > Set Up People Counting |
How to solve "algorithm version does not match" error message? | ||
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Mobile App
Mobile App | ||
---|---|---|
Why can't I share device to other account? | How to enable mobile app push notification? | How to schedule mobile app push notification? |
Make sure you are logged into the account that first setup/registered the device. > How To share devices between accounts on DMSS |
Add the device then select Device details to enable mobile app push notifications from the device > How To Enable mobile app push notifications |
A schedule for mobile app push notifications can be created for devices added to the app/account to limit the time period you receive notifications > Set Up a schedule for mobile app push notifications |
How to troubleshoot DB-11 that does not call DMSS app? | How to setup DB-11 to ring the existing door chime? | How to troubleshoot audio issue on live view? |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
A DB-11 can be physically installed to also ring an existing door chime > How To physically connect a DB11 to a door chime |
Plug a compatible WiFi USB adapter into a Dahua recorder > Use USB Wifi Adapter with Dahua Recorder |
How to troubleshoot issue of getting device online on DMSS App? | How to setup motion recording on Dahua recorder? | How to do password reset? |
Cameras are added to the NVR as Channels in the order they enrolled > How To Change Camera Order |
You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces > Set Up Motion Recording on an NVR |
Reset the password of a device using the mobile app DMSS and the automated QR code scan method > Set Up and Use Two Way Talk |
DSS
DSS | ||
---|---|---|
Why can't I apply license to my DSS Express Software? | How many video channels does DSS Express free version support? | How to add EVS to DSS? |
Make sure you are on the latest version of DSS Express > DSS Express Main Page > How To Activate License |
DSS Express free version supports 64 video channels. For full information > DSS Express Feature Information |
The EVS must first be configured as a network disk then added to the DSS > How To Add EVS To DSS |
Temperature Monitoring Solution
Temperature Monitoring Solution | ||
---|---|---|
How to troubleshoot camera that not reading temperature? | How to setup email notification when high temperature is detected? | How to setup app notification when high temperature is detected? |
There are following possibilities:
|
Email notifications can be set up for high temperature events > How To Disable audio recording on a Dahua recorder |
Add the NVR to the mobile app and enable notifications for High Temperature events > Set Up Notifications for High Temperature events |