Difference between revisions of "FAQ-Test"
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− | {| class="wikitable" | + | __NOTOC__ |
− | + | <center> | |
− | ! | + | '''Here is a list of frequently asked questions about Dahua products sorted by product type''' |
− | ! style="text-align: | + | </center> |
+ | <gallery mode="packed-overlay"> | ||
+ | File:thermal_solution_nvr.jpg|NVR|link=https://dahuawiki.com/FAQ-Test#NVR | ||
+ | File:X52B3A.png|XVR|link=https://dahuawiki.com/FAQ-Test#XVR | ||
+ | File:thermal_solution_camera.jpg|IP Cameras|link=https://dahuawiki.com/FAQ-Test#IP_Cameras | ||
+ | File:DSS_Express_Computers_image_WEB.png|DSS|link=https://dahuawiki.com/FAQ-Test#DSS | ||
+ | File:DMSS_App.png|Mobile App|link=https://dahuawiki.com/FAQ-Test#Mobile_App | ||
+ | File:Temperature Monitoring Solution.png|Temperature Monitoring Solution|link=https://dahuawiki.com/FAQ-Test#Temperature_Monitoring_Solution | ||
+ | </gallery> | ||
+ | |||
+ | ==NVR== | ||
+ | {| class="wikitable" style="background-color:#ffffff;" | ||
+ | |- | ||
+ | ! style="font-size:x-large;" | | ||
+ | ! style="text-align:center; font-size:x-large;" | NVR | ||
! | ! | ||
− | |- style="font-weight:bold; font-size: | + | |- style="font-weight:bold;" |
− | | How to disable audio recording on | + | | style="font-size:medium;" | How to disable audio recording on Dahua recorder? |
+ | | style="font-size:medium;" | How to disable audio on Dahua IP camera that connected to Dahua NVR? | ||
| How to setup Perimeter protection? | | How to setup Perimeter protection? | ||
− | |||
|- style="font-size:small;" | |- style="font-size:small;" | ||
− | | Disable audio using the interface <br /><br />[[ | + | | Disable audio using the camera's web interface <br /><br />[[Troubleshoot/Disable_Audio_Recording|> How To Disable audio recording on a Dahua recorder]] |
− | | | + | | Disable audio using the camera's web interface <br /><br />[[Troubleshoot/Disable_Audio_Recording|> How To Disable audio recording on a Dahua recorder]] |
| Setup Perimeter Protection using the IVS Interface at NVR WebUI <br /><br />[[Perimeter|> Set Up Perimeter Protection]] | | Setup Perimeter Protection using the IVS Interface at NVR WebUI <br /><br />[[Perimeter|> Set Up Perimeter Protection]] | ||
+ | |- style="font-weight:bold; font-size:medium;" | ||
+ | | How to do two way talk with Dahua recorder? | ||
+ | | How to setup email notification from recorder? | ||
+ | | How to use WIFI USB adapter with Dahua recorder? | ||
+ | |- style="font-size:small;" | ||
+ | | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | ||
+ | | Set Up Email Notifications using a 3rd party email service at the NVR <br /><br />[[Email_Notifications|> How To set up email Notifications]] | ||
+ | | Plug a compatible WiFi USB adapter into a Dahua recorder <br /><br />[[FAQ/Use_USB_Wifi_Adapter|> Use USB Wifi Adapter with Dahua Recorder]] | ||
+ | |- style="font-weight:bold; font-size:medium;" | ||
+ | | How to modify camera orders on the live view screen? | ||
+ | | How to setup motion recording on Dahua recorder? | ||
+ | | How to do password reset? | ||
+ | |- style="font-size:small;" | ||
+ | | Cameras are added to the NVR as Channels in the order they enrolled <br /><br />[[Troubleshoot/NVR/Change_Camera_Order |> How To Change Camera Order]] | ||
+ | | You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up Motion Recording on an NVR]] | ||
+ | | Reset the password of a device using the mobile app DMSS and the automated QR code scan method <br /><br />[[FAQ/Password_Reset_NVR_DMSS|> How To reset password with mobile app]] <br /><br />[[FAQ/Password_Reset_NVR_ConfigTool|> How To reset password with ConfigTool]] | ||
+ | |- style="font-weight:bold; font-size:medium;" | ||
+ | | How to add multi sensor camera to NVR? | ||
+ | | How to enable and setup secondary screen? | ||
+ | | Which model of NVR supports License Plate Camera? | ||
+ | |- style="font-size:small;" | ||
+ | | A multi sensor camera will typical provide multiple channels of video through the same IP address and can be added to the NVR through Camera Setup <br /><br />[[NVR/Basic_Setup/Add_Multi_Sensor_Dahua_IP_Camera |> How To Add Multi Sensor Camera to Dahua NVR]] | ||
+ | | Display settings can be found by going to the NVR's Main Menu > Display to enable the secondary screen (if model supports this feature) and make display out resolution changes <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | ||
+ | | You can find the list of compatible Dahua License Plate Cameras by clicking the following link <br /><br />[[Traffic |> List of Dahua Traffic/License Plate Cameras]] | ||
+ | |- style="font-weight:bold;" | ||
+ | | style="font-size:medium;" | How to disable date and time stamp on the top right corner of Dahua recorder? | ||
+ | | style="font-size:medium;" | How to troubleshoot resolution mismatch error? | ||
+ | | style="font-weight:normal;" | | ||
+ | |- | ||
+ | | style="font-size:small;" | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer <br /><br /> [[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | ||
+ | | style="font-size:small;" | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer <br /><br /> [[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | ||
+ | | | ||
+ | |} | ||
+ | |||
+ | ==XVR== | ||
+ | {| class="wikitable" style="font-weight:bold; vertical-align:middle; background-color:#FFF;" | ||
+ | |- style="text-align:center;" | ||
+ | ! | ||
+ | ! style="font-size:x-large;" | XVR | ||
+ | ! | ||
+ | |- | ||
+ | | How to troubleshoot brand new HDCVI camera that does not work with Dahua XVR? | ||
+ | | How to add IP camera to Dahua XVR? | ||
+ | | What is the maximum cable distance to connect HDCVI camera to Dahua XVR? | ||
+ | |- style="font-weight:normal;" | ||
+ | | There are following possibilities: | ||
+ | * Check camera power supplying, data cable connection and etc. There might not be sufficient power from the power source. You can use a voltage tester if you have one on hand. | ||
+ | * Check the length of cable run. Refer to the specifications for the limitations on the cable length. | ||
+ | * This series device does not support the analog camera of all brands. Please make sure the device supports general standard definition analog camera. | ||
+ | * If there is no video, check the coax connection. Unsecured faulty connections will result in no video or intermittent video. | ||
+ | | Enable IP Channels on the XVR then add the IP camera <br /><br />[[DVR/Change_to_HDCVI_Analog_and_IP|> How To enable IP cameras on a Dahua XVR]] <br /><br />[[New_GUI/Instructions/Add_Dahua_Device|> How To Add IP Camera]] | ||
+ | | Many variables can affect the maximum cable distance for a camera, such as resolution, cable type, and transmission method being used. <br /><br />[[Troubleshoot/Cable_Distance_Limitations_and_Solutions|> Cable Distance Limitations and Solutions]] | ||
+ | |} | ||
+ | |||
+ | ==IP Cameras== | ||
+ | {| class="wikitable" style="background-color:#FFF;" | ||
+ | |- style="font-weight:bold; text-align:center; vertical-align:middle;" | ||
+ | ! | ||
+ | ! style="font-size:x-large;" | IP Cameras | ||
+ | ! | ||
+ | |- style="font-weight:bold; vertical-align:middle;" | ||
+ | | How to enable PTZ auto track? | ||
+ | | How to setup face mask detection? | ||
+ | | How to setup people counting? | ||
+ | |- style="vertical-align:middle;" | ||
+ | | The Smart Plan must be enabled for the PTZ camera and then Auto Track can be enabled in the camera's PTZ settings <br /><br />[[Auto_Track|> How To enable PTZ auto track]] | ||
+ | | Disable audio using the camera's web interface <br /><br />[[Troubleshoot/Disable_Audio_Recording|> How To Disable audio recording on a Dahua recorder]] | ||
+ | | Set up People Counting using the IVS Interface at NVR or camera <br /><br />[[People_Counting|> Set Up People Counting]] | ||
+ | |- style="background-color:#ffffff;" | ||
+ | | style="font-weight:bold; background-color:#FFF;" | How to solve "algorithm version does not match" error message? | ||
+ | | | ||
+ | | | ||
+ | |- style="background-color:#ffffff;" | ||
+ | | style="background-color:#FFF;" | Disable audio using the camera's web interface <br /><br />[[Troubleshoot/Disable_Audio_Recording|> How To Disable audio recording on a Dahua recorder]] | ||
+ | | | ||
+ | | | ||
+ | |} | ||
+ | |||
+ | ==Mobile App== | ||
+ | {| class="wikitable" style="background-color:#ffffff;" | ||
+ | |- | ||
+ | ! style="font-size:x-large;" | | ||
+ | ! style="text-align:center; font-size:x-large;" | Mobile App | ||
+ | ! | ||
+ | |- style="font-weight:bold;" | ||
+ | | style="font-size:medium;" | Why can't I share device to other account? | ||
+ | | style="font-size:medium;" | How to enable mobile app push notification? | ||
+ | | style="font-size:medium;" | How to schedule mobile app push notification? | ||
+ | |- style="font-size:small;" | ||
+ | | Make sure you are logged into the account that first setup/registered the device. <br /><br />[[DMSS/Share_Device_with_Another_User|> How To share devices between accounts on DMSS]] | ||
+ | | Add the device then select Device details to enable mobile app push notifications from the device <br /><br />[[DMSS/Push_Notifications_Setup|> How To Enable mobile app push notifications]] | ||
+ | | A schedule for mobile app push notifications can be created for devices added to the app/account to limit the time period you receive notifications <br /><br />[[DMSS/Push_Notifications_Setup#Step_by_Step_Instructions|> Set Up a schedule for mobile app push notifications]] | ||
+ | |- style="font-weight:bold; font-size:medium;" | ||
+ | | How to troubleshoot DB-11 that does not call DMSS app? | ||
+ | | How to setup DB-11 to ring the existing door chime? | ||
+ | | How to troubleshoot audio issue on live view? | ||
+ | |- style="font-size:small;" | ||
+ | | Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | ||
+ | | A DB-11 can be physically installed to also ring an existing door chime <br /><br />[[LincX2PRO/DB11_Physical_Install|> How To physically connect a DB11 to a door chime]] | ||
+ | | Plug a compatible WiFi USB adapter into a Dahua recorder <br /><br />[[FAQ/Use_USB_Wifi_Adapter|> Use USB Wifi Adapter with Dahua Recorder]] | ||
+ | |- style="font-weight:bold; font-size:medium;" | ||
+ | | How to troubleshoot issue of getting device online on DMSS App? | ||
+ | | How to setup motion recording on Dahua recorder? | ||
+ | | How to do password reset? | ||
+ | |- style="font-size:small;" | ||
+ | | Cameras are added to the NVR as Channels in the order they enrolled <br /><br />[[Troubleshoot/NVR/Change_Camera_Order |> How To Change Camera Order]] | ||
+ | | You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up Motion Recording on an NVR]] | ||
+ | | Reset the password of a device using the mobile app DMSS and the automated QR code scan method <br /><br />[[FAQ/Two_Way_Talk_Setup |> Set Up and Use Two Way Talk]] | ||
+ | |} | ||
+ | |||
+ | ==DSS== | ||
+ | {| class="wikitable" style="font-weight:bold; vertical-align:middle; background-color:#FFF;" | ||
+ | |- style="text-align:center;" | ||
+ | ! | ||
+ | ! style="font-size:x-large;" | DSS | ||
+ | ! | ||
+ | |- | ||
+ | | Why can't I apply license to my DSS Express Software? | ||
+ | | How many video channels does DSS Express free version support? | ||
+ | | How to add EVS to DSS? | ||
+ | |- style="font-weight:normal;" | ||
+ | | Make sure you are on the latest version of DSS Express <br /><br />[[DSS_Express|> DSS Express Main Page]] <br /><br />[[DSS/Instructions/License_Activation|> How To Activate License]] | ||
+ | | DSS Express free version supports 64 video channels. For full information <br /><br />[[DSS_Express#Features|> DSS Express Feature Information]] | ||
+ | | The EVS must first be configured as a network disk then added to the DSS <br /><br />[[EVS/How_To_Add_To_DSS|> How To Add EVS To DSS]] | ||
+ | |} | ||
+ | |||
+ | ==Temperature Monitoring Solution== | ||
+ | {| class="wikitable" style="font-weight:bold; vertical-align:middle; background-color:#FFF;" | ||
+ | |- style="text-align:center;" | ||
+ | ! | ||
+ | ! style="font-size:x-large;" | Temperature Monitoring Solution | ||
+ | ! | ||
+ | |- | ||
+ | | How to troubleshoot camera that not reading temperature? | ||
+ | | How to setup email notification when high temperature is detected? | ||
+ | | How to setup app notification when high temperature is detected? | ||
+ | |- style="font-weight:normal;" | ||
+ | | There are following possibilities: | ||
+ | * Check camera firmware. | ||
+ | * Make sure black body is properly powered on and configured | ||
+ | * Review calibration settings <br /><br />[[Thermal/Temperature_Monitoring/Camera_Configuration|> Temperature monitoring camera setup and calibration]] <br /><br />[[Temperature_Measurement_Solution|> Temperature Measurement Solution]] | ||
+ | | Email notifications can be set up for high temperature events <br /><br />[[Troubleshoot/Disable_Audio_Recording|> How To Disable audio recording on a Dahua recorder]] | ||
+ | | Add the NVR to the mobile app and enable notifications for High Temperature events <br /><br />[[Thermal/Temperature_Monitoring/DMSS/Add_NVR_and_Setup_Push_Notifications|> Set Up Notifications for High Temperature events]] | ||
|} | |} | ||
− |
Latest revision as of 19:54, 7 December 2020
Here is a list of frequently asked questions about Dahua products sorted by product type
NVR
NVR | ||
---|---|---|
How to disable audio recording on Dahua recorder? | How to disable audio on Dahua IP camera that connected to Dahua NVR? | How to setup Perimeter protection? |
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Setup Perimeter Protection using the IVS Interface at NVR WebUI > Set Up Perimeter Protection |
How to do two way talk with Dahua recorder? | How to setup email notification from recorder? | How to use WIFI USB adapter with Dahua recorder? |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
Set Up Email Notifications using a 3rd party email service at the NVR > How To set up email Notifications |
Plug a compatible WiFi USB adapter into a Dahua recorder > Use USB Wifi Adapter with Dahua Recorder |
How to modify camera orders on the live view screen? | How to setup motion recording on Dahua recorder? | How to do password reset? |
Cameras are added to the NVR as Channels in the order they enrolled > How To Change Camera Order |
You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces > Set Up Motion Recording on an NVR |
Reset the password of a device using the mobile app DMSS and the automated QR code scan method > How To reset password with mobile app > How To reset password with ConfigTool |
How to add multi sensor camera to NVR? | How to enable and setup secondary screen? | Which model of NVR supports License Plate Camera? |
A multi sensor camera will typical provide multiple channels of video through the same IP address and can be added to the NVR through Camera Setup > How To Add Multi Sensor Camera to Dahua NVR |
Display settings can be found by going to the NVR's Main Menu > Display to enable the secondary screen (if model supports this feature) and make display out resolution changes > Set Up and Use Two Way Talk |
You can find the list of compatible Dahua License Plate Cameras by clicking the following link > List of Dahua Traffic/License Plate Cameras |
How to disable date and time stamp on the top right corner of Dahua recorder? | How to troubleshoot resolution mismatch error? | |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
XVR
XVR | ||
---|---|---|
How to troubleshoot brand new HDCVI camera that does not work with Dahua XVR? | How to add IP camera to Dahua XVR? | What is the maximum cable distance to connect HDCVI camera to Dahua XVR? |
There are following possibilities:
|
Enable IP Channels on the XVR then add the IP camera > How To enable IP cameras on a Dahua XVR > How To Add IP Camera |
Many variables can affect the maximum cable distance for a camera, such as resolution, cable type, and transmission method being used. > Cable Distance Limitations and Solutions |
IP Cameras
IP Cameras | ||
---|---|---|
How to enable PTZ auto track? | How to setup face mask detection? | How to setup people counting? |
The Smart Plan must be enabled for the PTZ camera and then Auto Track can be enabled in the camera's PTZ settings > How To enable PTZ auto track |
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Set up People Counting using the IVS Interface at NVR or camera > Set Up People Counting |
How to solve "algorithm version does not match" error message? | ||
Disable audio using the camera's web interface > How To Disable audio recording on a Dahua recorder |
Mobile App
Mobile App | ||
---|---|---|
Why can't I share device to other account? | How to enable mobile app push notification? | How to schedule mobile app push notification? |
Make sure you are logged into the account that first setup/registered the device. > How To share devices between accounts on DMSS |
Add the device then select Device details to enable mobile app push notifications from the device > How To Enable mobile app push notifications |
A schedule for mobile app push notifications can be created for devices added to the app/account to limit the time period you receive notifications > Set Up a schedule for mobile app push notifications |
How to troubleshoot DB-11 that does not call DMSS app? | How to setup DB-11 to ring the existing door chime? | How to troubleshoot audio issue on live view? |
Set up two way talk using the NVR and control audio using DMSS mobile app or microphone attached to computer > Set Up and Use Two Way Talk |
A DB-11 can be physically installed to also ring an existing door chime > How To physically connect a DB11 to a door chime |
Plug a compatible WiFi USB adapter into a Dahua recorder > Use USB Wifi Adapter with Dahua Recorder |
How to troubleshoot issue of getting device online on DMSS App? | How to setup motion recording on Dahua recorder? | How to do password reset? |
Cameras are added to the NVR as Channels in the order they enrolled > How To Change Camera Order |
You can set up motion recording on a Dahua recorder directly at the device or through various software interfaces > Set Up Motion Recording on an NVR |
Reset the password of a device using the mobile app DMSS and the automated QR code scan method > Set Up and Use Two Way Talk |
DSS
DSS | ||
---|---|---|
Why can't I apply license to my DSS Express Software? | How many video channels does DSS Express free version support? | How to add EVS to DSS? |
Make sure you are on the latest version of DSS Express > DSS Express Main Page > How To Activate License |
DSS Express free version supports 64 video channels. For full information > DSS Express Feature Information |
The EVS must first be configured as a network disk then added to the DSS > How To Add EVS To DSS |
Temperature Monitoring Solution
Temperature Monitoring Solution | ||
---|---|---|
How to troubleshoot camera that not reading temperature? | How to setup email notification when high temperature is detected? | How to setup app notification when high temperature is detected? |
There are following possibilities:
|
Email notifications can be set up for high temperature events > How To Disable audio recording on a Dahua recorder |
Add the NVR to the mobile app and enable notifications for High Temperature events > Set Up Notifications for High Temperature events |